by Maximiliano Crocamo
Interview: Caterina De Gavardo, Trieste Councilor for Public Safety and Local Police; Fulvio Degrassi, Head of the Operations Center
The Municipal Police of Trieste (Polizia Locale) has presented an overview of its citizen communication strategy, outlined by Caterina de Gavardo, City Councilor for Public Safety Policies; Commander Walter Milocchi; Fulvio Degrassi, Commissioner responsible for the Operations Center; and Daniela Gianello of the External Communications Office.
The Operations Centre, active 24 hours a day since the 1970s, currently handles nearly 60,000 citizen requests per year—a figure that has doubled in recent years. Approximately one in three Trieste residents contacts the centre at least once annually. The Municipal Police also provides around 150,000 person-hours of patrol presence across the city.
A community outreach initiative, Project #RioniSicuri, was also highlighted. During its pilot phase between spring and autumn 2025, the project collected approximately 100 reports over 44 operational days, totaling 140 hours of on-the-ground presence. Authorities stated that the initiative will resume in the near term following a winter pause.
The force’s Facebook page, “Agente Gianna,” described by Commander Milocchi as the first initiative of its kind among Italian municipal police forces, has reached over 23,000 followers in 2026, up from approximately 13,000 in 2020. The page marks its tenth anniversary this year.
The institutional website was fully redesigned in 2025, with an explicit focus on accessibility and readability. The redesign introduced a section featuring approximately 30 frequently asked questions, developed through the analysis of recurring citizen enquiries.
The Municipal Police can be reached at its headquarters on Via Revoltella 35, as well as through four territorial district offices across the city.
